Thursday, January 8, 2015

FAQ: Empires and Allies


Hi! 

We have compiled a list of frequently asked questions about Empires and Allies that we hope you will find helpful. 
  
Q: How do I name my account?
A: Once you connect to Facebook or Game Center, you will be able to name your persona. Until then you will be assigned a general name, such as "General1234556". To connect to Facebook, tap the settings (gear) icon, then tap the button under "Facebook" or "Game Center".

Q: How do I upgrade my walls?
A: To upgrade the walls on your base, click the base of the individual wall piece you want to upgrade and click the "Upgrade" icon.

Q: How do I join an alliance?
A: To join or create an Alliance you must first connect to Facebook or Game Center. Tap the icon on the left side of the HUD. Optionally, you may build the "Alliance building", tap it and then tap the Alliance (3-heads) button. From here you can search for your friends Alliance or create your own!

Q: What happens if I lost connection in an attack?
A: If you lose connection during a match, your troops will continue to follow your last orders offline. To see what happened, tap the Battle Log icon from your HUD and then 'View Replay'.

Q: How do I view my replays?
A: To view your replays, tap the clipboard icon to get to you the 'Battle Log'. You can toggle between Attacks and Defenses. *Note: If you do not see the replay you're looking for, it did not register in our systems, which means you may want to try a different Internet connection.

Q: How do I retaliate an attack?
A: If your base has been attacked, you may open the 'Battle Log' and view the Defense tab data. You will see an option to 'Replay' or 'Retaliate'. Note: Tapping retaliate will not take you right into battle. You will have the chance to scout the enemy and confirm if you want to attack them back.

Q: What does connecting to Facebook or Gamecenter do?
A: By connecting your game to Facebook or Game Center, your progress will be saved to the server in case you switch devices or need to delete the game. IF YOU DO NOT CONNECT VIA FACEBOOK OR GAME CENTER YOU COULD LOSE YOUR PROGRESS. We will not post to your wall and you will have the option to invite friends to the game. 

Q: What do I do if I get disconnected from the game?
A: Our game requires a steady connection to the Internet via 3G, 4G/LTE or WiFi. If you get disconnected, we recommend closing the app and reopening. If it continues to happen often, first, hard close/restart your device and see if that helps. If the problem persists, you may be in an area where the connection is not strong enough to stay connected. We advise playing from a different location - preferably with strong WiFi signal.

Q: Can I play the game on multiple devices?
A: Yes, but not simultaneously. After creating an account on one device, you may "switch" to that account on another device. To do this, connect to Facebook or Game Center on the original account. This will store progress. On the second device, from Game Settings, connect to Facebook or Game Center and click the "SWITCH" button. This will display any account associated with your social network. Tap on the one you wish to switch to and then tap "Switch to Selected Account".

Q: How do I attack my friends?
A: To keep a level and fair game, you will not be able to specifically choose who you want to attack at this time. When clicking "Quick Match", you will be matched up against a player of similar level and medal count. If you think you can dominate the base you see, click Attack. Keep in mind, attacking a base will cost fuel to travel to the next area. If you don't want to attack the base you see in your Satellite Feed, you can spend some fuel and tap "NEXT" to get to the next available map.

Q: How do I give commands or tell my troops what to do?
A: While attacking a base, you have a few options to send your troops to where specifically you want them to attack. First is your Flare for a cost of Command points. The cost will increase the more you use it. When you reach HQ level 6, you will also be able to assign units to Tarmacs (Alpha, Beta, Charlie). At your base you can assign troops to each tarmac you want to use. During battle, you'll be able to send your tarmac troops to where you want without a cost of Command points. 

Q: What do I do on the world map?
A: A goal of Empires and Allies is to secure the world! This means battling in regions broken down by continent. You will start in Southern Africa where you need to capture and secure each country. You will have the ability to attack preset bases (PvE) and other player Bases (PvP). You have the opportunity to gain 3 stars in each battle. You're welcome to try multiple times to get as many stars as possible.

Q: How do I report a player in chat?
A: Tap on the line of chat in question and you have the ability to Mute or Report the player. 

Q: How do I submit a help ticket?
A: Before submitting a ticket, it's advised to go to support.zynga.com and search for your issue. Click on Settings>Help>Player Support. Choose from the categories available and supply us with as much information as possible. We aim to respond in less than 24 hours! 

Q: What are the minimum requirements?
A: Empires and Allies requires an Iphone 4 or IPad 2 or higher to play. 

Q: Why isn’t EMPIRES & ALLIES available in my app store?
A: If EMPIRES and ALLIES is not showing up in your iTunes App store, check out this blog post for how to stay informed of it’s release in your area:http://blog.zynga.com/2014/12/16/the-new-empires-allies/


Thank you!

Your Empires and Allies Team
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