Serve Money Tree FAQ's
Here is some information to help answer most of your questions related to the Serve Money Tree on your Farm.
Q. What are the 4 different Money Trees I see when I harvest my Serve Money Tree?
You will earn Farm Cash and get a new, more colorful tree with each step you complete with Serve.
Blue Tree: Place the Serve Money Tree and earn up to 7 Farm Cash when you harvest it.
Green Tree: Get 63 Farm Cash when you sign up or convert your Serve account and watch your sparkling tree change to green. Continue to harvest your tree and earn up to 7 more Farm Cash.
Purple Tree: Activate your new card and you can get 13 Farm Cash plus up to 7 more when you continue to harvest your beautiful purple tree.
Gold Tree: Earn 50 Farm Cash for each of your first 5 purchases of $25 or more using your new card and watch your tree glow in gold.
Q. Why should I sign up for Zynga Serve Rewards?
Serve from American Express is offering the only reloadable prepaid card that can help you grow your virtual world. Plus, it comes with the safety and security you expect from American Express. You can use your card everywhere American Express ® Cards are accepted in the U.S.
Visit serve.com/zynga for more info.
Q. How do I qualify for a Zynga Serve Rewards card?
To get a Zynga Serve Rewards card, you need to be a FarmVille player so you can earn Farm Cash. You also must meet certain Serve account requirements. Accounts are available to U.S. residents over 18 years old (19 and over in Alabama and Nebraska) and who successfully complete our sign up process and security check.
The Zynga Serve Rewards card is an extension of the Serve re-loadable prepaid account. Serve has no credit checks, no monthly or annual fees, and no long-term commitments.
Q. How do I earn Farm Cash for signing up? Can I just sign up through Serve.com?
To receive Farm Cash, you must sign up for Zynga Serve Rewards from your game. Go to your FarmVille game in Facebook, click on the Marketplace and select Best Sellers. Place the Serve Money Tree and look for the option to sign up or convert your Serve account. Then follow the prompts. If you try to paste the URL into the browser or sign up from serve.com, you are simply signing up for a Serve account and will not be eligible to earn Farm Cash.
Q. Why am I prompted to convert my Serve account after I place the Serve Money Tree?
You are likely getting this message because you are already an existing Serve account holder. If you decide to convert your Serve account to the Zynga Serve Rewards program, make sure you follow the steps to convert when you get to the webpage to sign up. Before you proceed, make sure you verify your email address if you haven’t already done so. And, you must remember your Serve password to convert, otherwise you will have to reset it and start over.
Q. I’m already signed up for a Serve account, why am I being asked to convert my account? Will I get a new card?
A standard Serve account holder cannot earn Farm Cash for using Serve. To do so, you can convert your existing Serve account in a few simple steps. You will even earn Farm Cash for converting and get to choose a new Zynga Serve Rewards card that you can show all your friends.
Q. How do I convert my Serve account to Zynga Serve Rewards?
Go into your FarmVille game in Facebook. Go into your Marketplace and click on Best Sellers. Place the Serve Money Tree and look for the option to convert. You’ll go to a landing page, select convert and follow the prompts to log into your Serve account. Then simply select your new card and the next time you visit your Farm, your game account should increase by 63 Farm Cash! The Farm Cash can take up to 6 days to appear in your game account.
Continue to harvest your tree and earn up to 7 more Farm Cash.
Q. I was trying to convert my Serve account, but I got locked out because I forgot my password. What do I do?
You can always call customer service at 1-800-954-0559 24-hours a day, seven days a week.
Q. I signed up for a Zynga Serve Rewards card, but I haven't received my email verification code. What do I do?
The email verification code should arrive in your email inbox within 30 minutes of registration. If it has not arrived, the first step is to check your spam folder or junk mail. If you still have not received the verification, you can log into your Serve account and request a new email verification code by clicking on “Request a New Code” on your Serve account dashboard. Still having trouble? Call Serve Customer Service at 1-800-954-0559.
You must verify your email address to earn Farm Cash!
Q. How do I earn Farm Cash for signing up? Can I just sign up through Serve.com?
To receive Farm Cash, you must sign up for Zynga Serve Rewards from your game. Go to your FarmVille game in Facebook, click on the Marketplace and select Best Sellers. Place the Serve Money Tree and look for the option to sign up or convert your Serve account. Then follow the prompts. If you try to paste the URL into the browser or sign up from serve.com, you are simply signing up for a Serve account and will not be eligible to earn Farm Cash.
Q. Why am I prompted to convert my Serve account after I place the Serve Money Tree?
You are likely getting this message because you are already an existing Serve account holder. If you decide to convert your Serve account to the Zynga Serve Rewards program, make sure you follow the steps to convert when you get to the webpage to sign up. Before you proceed, make sure you verify your email address if you haven’t already done so. And, you must remember your Serve password to convert, otherwise you will have to reset it and start over.
Q. I’m already signed up for a Serve account, why am I being asked to convert my account? Will I get a new card?
A standard Serve account holder cannot earn Farm Cash for using Serve. To do so, you can convert your existing Serve account in a few simple steps. You will even earn Farm Cash for converting and get to choose a new Zynga Serve Rewards card that you can show all your friends.
Q. How do I convert my Serve account to Zynga Serve Rewards?
Go into your FarmVille game in Facebook. Go into your Marketplace and click on Best Sellers. Place the Serve Money Tree and look for the option to convert. You’ll go to a landing page, select convert and follow the prompts to log into your Serve account. Then simply select your new card and the next time you visit your Farm, your game account should increase by 63 Farm Cash! The Farm Cash can take up to 6 days to appear in your game account.
Continue to harvest your tree and earn up to 7 more Farm Cash.
Q. I was trying to convert my Serve account, but I got locked out because I forgot my password. What do I do?
You can always call customer service at 1-800-954-0559 24-hours a day, seven days a week.
Q. I signed up for a Zynga Serve Rewards card, but I haven't received my email verification code. What do I do?
The email verification code should arrive in your email inbox within 30 minutes of registration. If it has not arrived, the first step is to check your spam folder or junk mail. If you still have not received the verification, you can log into your Serve account and request a new email verification code by clicking on “Request a New Code” on your Serve account dashboard. Still having trouble? Call Serve Customer Service at 1-800-954-0559.
You must verify your email address to earn Farm Cash!
Here is some information to help answer most of your questions related to the Serve Money Tree on your Farm.
Q. What is the Serve Money Tree and where can I find it in FarmVille?
The Serve Money Tree is the beautiful, exotic jungle tree that you see when you log into your FarmVille game starting on May 22nd. It is available through June 5th, 2012.
The tree should automatically appear when you enter your FarmVille game in the Message of the Day box. But just in case you miss it, you can also find the Serve Money Tree through a quest on the left-hand side of your game dashboard or in the Marketplace.
Q. What do I get once I place the Serve Money Tree?
Once you place the tree in your Farm, you can harvest 1 Farm Cash every 48 hours to earn up to 7 Farm Cash. Each time you harvest, you will receive a message on how you can earn even more Farm Cash with Serve® from American Express.
Q. How much Farm Cash can I earn with my Serve Money Tree?
You can earn up to 360 Farm Cash with Serve through July 31, 2012.
1. Sign up or convert your Serve account – 63 Farm Cash
2. Harvest your tree – up to 7 Farm Cash
3. Add money to your account for the 1st time – 20 Farm Cash
4. Activate your Serve card – 13 Farm Cash
5. Harvest your tree again – up to 7 Farm Cash
6. First five purchases of $25 or more on your card – 50 Farm Cash each
Q. What do I get once I place the Serve Money Tree?
Once you place the tree in your Farm, you can harvest 1 Farm Cash every 48 hours to earn up to 7 Farm Cash. Each time you harvest, you will receive a message on how you can earn even more Farm Cash with Serve® from American Express.
Q. How much Farm Cash can I earn with my Serve Money Tree?
You can earn up to 360 Farm Cash with Serve through July 31, 2012.
1. Sign up or convert your Serve account – 63 Farm Cash
2. Harvest your tree – up to 7 Farm Cash
3. Add money to your account for the 1st time – 20 Farm Cash
4. Activate your Serve card – 13 Farm Cash
5. Harvest your tree again – up to 7 Farm Cash
6. First five purchases of $25 or more on your card – 50 Farm Cash each
Q. What are the 4 different Money Trees I see when I harvest my Serve Money Tree?
You will earn Farm Cash and get a new, more colorful tree with each step you complete with Serve.
Blue Tree: Place the Serve Money Tree and earn up to 7 Farm Cash when you harvest it.
Green Tree: Get 63 Farm Cash when you sign up or convert your Serve account and watch your sparkling tree change to green. Continue to harvest your tree and earn up to 7 more Farm Cash.
Purple Tree: Activate your new card and you can get 13 Farm Cash plus up to 7 more when you continue to harvest your beautiful purple tree.
Gold Tree: Earn 50 Farm Cash for each of your first 5 purchases of $25 or more using your new card and watch your tree glow in gold.
Q. Why should I sign up for Zynga Serve Rewards?
Serve from American Express is offering the only reloadable prepaid card that can help you grow your virtual world. Plus, it comes with the safety and security you expect from American Express. You can use your card everywhere American Express ® Cards are accepted in the U.S.
Visit serve.com/zynga for more info.
Q. How do I qualify for a Zynga Serve Rewards card?
To get a Zynga Serve Rewards card, you need to be a FarmVille player so you can earn Farm Cash. You also must meet certain Serve account requirements. Accounts are available to U.S. residents over 18 years old (19 and over in Alabama and Nebraska) and who successfully complete our sign up process and security check.
The Zynga Serve Rewards card is an extension of the Serve re-loadable prepaid account. Serve has no credit checks, no monthly or annual fees, and no long-term commitments.
Q. How do I earn Farm Cash for signing up? Can I just sign up through Serve.com?
To receive Farm Cash, you must sign up for Zynga Serve Rewards from your game. Go to your FarmVille game in Facebook, click on the Marketplace and select Best Sellers. Place the Serve Money Tree and look for the option to sign up or convert your Serve account. Then follow the prompts. If you try to paste the URL into the browser or sign up from serve.com, you are simply signing up for a Serve account and will not be eligible to earn Farm Cash.
Q. Why am I prompted to convert my Serve account after I place the Serve Money Tree?
You are likely getting this message because you are already an existing Serve account holder. If you decide to convert your Serve account to the Zynga Serve Rewards program, make sure you follow the steps to convert when you get to the webpage to sign up. Before you proceed, make sure you verify your email address if you haven’t already done so. And, you must remember your Serve password to convert, otherwise you will have to reset it and start over.
Q. I’m already signed up for a Serve account, why am I being asked to convert my account? Will I get a new card?
A standard Serve account holder cannot earn Farm Cash for using Serve. To do so, you can convert your existing Serve account in a few simple steps. You will even earn Farm Cash for converting and get to choose a new Zynga Serve Rewards card that you can show all your friends.
Q. How do I convert my Serve account to Zynga Serve Rewards?
Go into your FarmVille game in Facebook. Go into your Marketplace and click on Best Sellers. Place the Serve Money Tree and look for the option to convert. You’ll go to a landing page, select convert and follow the prompts to log into your Serve account. Then simply select your new card and the next time you visit your Farm, your game account should increase by 63 Farm Cash! The Farm Cash can take up to 6 days to appear in your game account.
Continue to harvest your tree and earn up to 7 more Farm Cash.
Q. I was trying to convert my Serve account, but I got locked out because I forgot my password. What do I do?
You can always call customer service at 1-800-954-0559 24-hours a day, seven days a week.
Q. I signed up for a Zynga Serve Rewards card, but I haven't received my email verification code. What do I do?
The email verification code should arrive in your email inbox within 30 minutes of registration. If it has not arrived, the first step is to check your spam folder or junk mail. If you still have not received the verification, you can log into your Serve account and request a new email verification code by clicking on “Request a New Code” on your Serve account dashboard. Still having trouble? Call Serve Customer Service at 1-800-954-0559.
You must verify your email address to earn Farm Cash!
Q. How do I earn Farm Cash for signing up? Can I just sign up through Serve.com?
To receive Farm Cash, you must sign up for Zynga Serve Rewards from your game. Go to your FarmVille game in Facebook, click on the Marketplace and select Best Sellers. Place the Serve Money Tree and look for the option to sign up or convert your Serve account. Then follow the prompts. If you try to paste the URL into the browser or sign up from serve.com, you are simply signing up for a Serve account and will not be eligible to earn Farm Cash.
Q. Why am I prompted to convert my Serve account after I place the Serve Money Tree?
You are likely getting this message because you are already an existing Serve account holder. If you decide to convert your Serve account to the Zynga Serve Rewards program, make sure you follow the steps to convert when you get to the webpage to sign up. Before you proceed, make sure you verify your email address if you haven’t already done so. And, you must remember your Serve password to convert, otherwise you will have to reset it and start over.
Q. I’m already signed up for a Serve account, why am I being asked to convert my account? Will I get a new card?
A standard Serve account holder cannot earn Farm Cash for using Serve. To do so, you can convert your existing Serve account in a few simple steps. You will even earn Farm Cash for converting and get to choose a new Zynga Serve Rewards card that you can show all your friends.
Q. How do I convert my Serve account to Zynga Serve Rewards?
Go into your FarmVille game in Facebook. Go into your Marketplace and click on Best Sellers. Place the Serve Money Tree and look for the option to convert. You’ll go to a landing page, select convert and follow the prompts to log into your Serve account. Then simply select your new card and the next time you visit your Farm, your game account should increase by 63 Farm Cash! The Farm Cash can take up to 6 days to appear in your game account.
Continue to harvest your tree and earn up to 7 more Farm Cash.
Q. I was trying to convert my Serve account, but I got locked out because I forgot my password. What do I do?
You can always call customer service at 1-800-954-0559 24-hours a day, seven days a week.
Q. I signed up for a Zynga Serve Rewards card, but I haven't received my email verification code. What do I do?
The email verification code should arrive in your email inbox within 30 minutes of registration. If it has not arrived, the first step is to check your spam folder or junk mail. If you still have not received the verification, you can log into your Serve account and request a new email verification code by clicking on “Request a New Code” on your Serve account dashboard. Still having trouble? Call Serve Customer Service at 1-800-954-0559.
You must verify your email address to earn Farm Cash!
Q. Do players have to wait to get their new Farmville Serve Card to get the Spend Reward (Spend $25 or more and get 50 Farmville Cash?
No, the player can begin taking advantage of the “Spend” opportunity as soon as they complete the conversion process.
Q. How long does it take to get my Farmville Cash?
Generally the credit of Farmville cash is immediate, however it can take up to 6 business days.
Q. Will the player get more than one Serve Money Tree?
No, there is only one Serve Money Tree, it will change color as the player completes each activity for Farmville Cash.
Q. I just tried to register for Serve and it would not let me.
In most cases, the player already has a Serve account but forgot they had already registered.
Q. “The tree was on my Farm and now it’s gone. How do I find The Money Tree?”
1. Click on the “MARKET” icon (bottom right corner of the FarmVille game)
No, the player can begin taking advantage of the “Spend” opportunity as soon as they complete the conversion process.
Q. How long does it take to get my Farmville Cash?
Generally the credit of Farmville cash is immediate, however it can take up to 6 business days.
Q. Will the player get more than one Serve Money Tree?
No, there is only one Serve Money Tree, it will change color as the player completes each activity for Farmville Cash.
Q. I just tried to register for Serve and it would not let me.
In most cases, the player already has a Serve account but forgot they had already registered.
Q. “The tree was on my Farm and now it’s gone. How do I find The Money Tree?”
1. Click on the “MARKET” icon (bottom right corner of the FarmVille game)
2. Type in “Money Tree” into the Search box.
3. The Money Tree will show up for purchase (FREE). They should click on “BUY”.
4. The planting of the tree process should begin.
Q. How do I know when my Serve Money Tree is ready to be harvested?
The Serve Money Tree will glow and shimmer in your Farm when Farm Cash is available to harvest.
If you’re unsure, just click on the tree and it’ll tell you if it’s ready to harvest.
Q. I am a subaccount holder, can I earn Farm Cash?
Unfortunately at this time, as a subaccount holder, you are not eligible to earn Farm Cash for activating your card, adding money to your account, or making qualifying purchase using your card. Stay updated on future opportunities by visiting serve.com/zynga.
Q. Why is this card only available to FarmVille players? When will it be available in other games?
We’re launching in FarmVille now, but we will be expanding into other popular Zynga games in the near future. We’ll be sure to keep you posted! Visit serve.com/zynga for more info. If you’re not a FarmVille player, you can still sign up for Serve from American Express. Visit serve.com to learn more.
Q. I don’t live in the U.S.; can I still get the Serve Money Tree for my Farm or sign up to earn FarmVille rewards?
We’re sorry, but the Serve Money Tree and the Zynga Serve Rewards card are only available to U.S. players at this time.
Q.Where can I get more information about Zynga Serve Rewards?
Visit http://www.serve.com/zynga/ to learn more.
For additional assistance for missing Farm cash related to the Serve promotion, Serve sign-up, Serve account and Serve Card issue, please contact Serve Customer Service at 1-800-954-0559.
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