Tuesday, January 17, 2012

How to troubleshoot Words with Friends loading issues

Hey there Word pro! 

We are hoping this article will assist you in resolving your loading issue with Words With Friends on Facebook. Please follow the steps below, do these steps one at a time, to see if you can fix the problem.

1. Check your internet connection. Can you load other sites normally? If so, proceed with the next step. If you cannot load any sites, please contact your network provider.

2. Clear your cache and cookies–  How do I clear cache and cookies?

3. Uninstall and reinstall the application on Facebook – How do I uninstall/reinstall the app on FB?

4. Reboot/restart your computer

5. Update your Browser to ensure you are using the latest version of your browser. An updated browser helps improve your gameplay experience. Chrome and Firefox are recommended browsers that work best with Zynga games. 

If you continue to experience issues playing the application, contact us for further assistance. Please make sure to specify that you have already done these steps, so we aren't making you repeat the work you've already done. We'll do our best to get you back to playing. 
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