If you are seeing a screen like this when loading into the Pioneer Trail, unfortunately that means we're experiencing loading and feed issues with The Pioneer Trail at the present time.
Usually refreshing the game should resolve the problem, but if it you're still unable to load, there may be a deeper problem at fault. One suggestion we like to offer (although we understand it may not be immediately possible for all users) is to try loading into the game from another computer. Sometimes doing so will identify where the problem is. If you're able to log into your game from another computer, this would indicate the problem is based around your machine and you may want to look into upgrading or troubleshooting your internet connection and web browser. A helpful KB article can be found here for troubleshooting general loading issues.
If you do choose to create a support ticket, please be sure you have tried all the steps mentioned in the above KB article, as well as attempted to login from another machine. Please be sure to share the results of your troubleshooting in your support ticket.
Thanks for your patience and we look forward to seeing you back on the Trail real soon!
A suggestion we offer is to visit the official Pioneer Trail Forums, as they sometimes have up to the minute updates on the game and known issues.