Tuesday, September 20, 2011

How to Contact Customer Support

Hello Zynga Fans,

If you ever need some help submitting a ticket to customer support, please follow these steps.

Click on the button corresponding to your game (click on "Other Games" if you do not see your game)

Please note that you can change the language for the support page by clicking on the drop-down box located in the upper right-hand corner of the support page; though you would then have to select the appropriate game again, the rest of the steps are the same.

Take a look at the hottest issues for your game, if none of them apply to you please enter your issue/question in the search box and click "Search"

If you don't see an answer to your question in search results, click on "email us"

  1. You will see the following form if you followed the above steps, or if you clicked on the direct link for submitting a ticket. Please note that you have to select a value for each field to see the next one.

  2. Select the type of issue you are experiencing in the first field, your game in the second (if your game is not listed please select "Other Games"), and your specific issue in the next field; if you do not see your issue, please select "Other". Finally, select what you are using to play the game.
    *Note: You will not see the next field until you selected an option from the previous one.

  3. Once you selected what you are using to play game you will be presented with step 2; where you will be able to describe you issue and, if applicable, upload any files you may have related to your what you are experiencing (such as screenshots).

  4. Once you have entered a description of your issue you will be presented with the next step where you have to select your social network, if you select facebook you will have the option to log into facebook connect and your information will be retrieved from facebook (if you are already logged into facebook this will happen automatically and your information will already appear on the form).

  5. If you do not wish to use facebook connect or you are not using facebook please enter your information (click on "I will fill in my info" if you are using facebook, but wish to skip this step) and click on the "Submit" button.
    *Note: the information in this screenshot is just for demonstration purposes, please submit accurate contact information.

  6. After you submit your question you will see the following confirmation page and receive a confirmation email with information regarding your ticket, if you don't see it please check your spam folder. if you are not sure how to prevent customer support emails from going into your spam folder, please click here for instructions.

If you have existing support tickets please click here for information on how to retrieve them.

*Note: If the first reply you receive from support does not solve your issue, please reply to that email stating that it did not solve your issue.

Happy Gaming,
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